Print shop F.A.Q.

Please be aware, these F.A.Q.s are for the Sea Legs online print shop only and not for the Redbubble product shop.

 

wHEN WILL MY Print ORDER ARRIVE?

I personally package all print orders and deliver them to the Austrian post office within 1 - 3 working days.
After that, delivery times are approximately:

Europe: 2 - 7 days

Rest of the World: 1 - 3 weeks

If you have a rush order, please get in touch with me either via the contact form on this website or write me here:
claire (at) sealegssmile (dot) com and I will do my best to work with you to meet your deadline :)

If you think there is a problem with your order’s delivery, please contact me either via the contact form on this website or write me here:
claire (at) sealegssmile (dot) com and I will look into the issue right away!

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


What are the shipping costs for print items?

All print items are shipped from Austria via the Austrian Post.
Shipping costs per shipment (not item) are as follows:

Europe:
A4: € 5.00
A3: € 7.50

Rest of the World:
A4: € 8.00
A3: € 10.90

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


wHAT IS YOUR Print sHOP RETURN POLICY?

I gladly accept returns and exchanges, under these conditions:

Contact me within: 7 days of order arriving
Ship items back within: 14 days of order arriving

I don't accept cancellations. But please contact me if you have any problems placing your order.

Conditions of return/exchange:

Buyers are responsible for all shipping costs. If the item is not returned in its original condition, the price of production/manufacturing for that item will be deducted from the return/exchange amount given back to the buyer.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:

  • Custom or personalized orders

  • Digital downloads


do you take custom orders/ commissions?

Yes! I would be super stoked to create a custom order/commission for you :) Please use the contact form on this website or write me here:
claire (at) sealegssmile (dot) com.
Please make sure to include the project idea/custom request, when you would need it by, and your budget.